Q: What is the Name Change feature?
A: The Name Change feature allows you to change the name of a single character on your account.
Q: How does the name change process work?
A: Purchase the Name Change from the In-Game Store or via the NCsoft Store. Go to the Character Selection window, choose the character you would like to rename, and select the Rename option. Enter that character's current name and new name into the fields provided. Confirm the character's new name, and the change will be applied immediately.
Q: How much does this service cost?
A: Renaming your character will cost $14.99 per character.
Q: How do I purchase a Name Change?
A: You may purchase the Name Change from the in-game store or via the NCsoft Store.
Q: What payment methods are available?
A: You may use a credit card or PayPal (via the NCsoft Store).
Q: When will I be charged for this?
A: You will be charged when you successfully confirm your purchase. You will receive an email confirmation that the transaction has gone through.
Q: How will my guildmates and friends know I renamed my character?
A: Your character will remain in your guild and on the friends list of anyone who added you. Your character's new name will show up on friends lists instead of the old one. We suggest telling your friends and guildmates about the name change as soon as possible.
Q: If I change the character's name, what happens to the old name?
A: The character's old name will be reserved to your account for 24 hours, after which it will be released and available for anyone else to take.
Q: Can other players use this feature to get off my Ignore list?
A: No, players cannot use this feature to get off your Ignore list. When you add a player's character name to your Ignore list, you are ignoring their account, which means all characters on that account will be ignored. If someone that you have ignored renames their character, the old name will remain on your Ignore list. All characters on the ignored account will continue to be ignored.
Q: Will my customized items be renamed, so that my character is wearing armor and carrying weapons with the new character name?
A: Customized items will not be renamed to reflect the new name, but the items will still be usable by the character associated with them.
Q: Can I rename multiple characters at once?
A: Yes, you may rename multiple characters on your account. To do this, you must purchase one Name Change for each character that you would like to rename.
Q: I think I changed my mind, can I rename my character again?
A: A single character may be renamed once every 30 days. You may purchase a new Name Change, and at least 30 days after the first name change, you will be able to change your character's name again.
Q: What if the name I want is already in use?
A: You will only be able to change your current name to one that is available.
Q: Are there any limits on the name I can choose?
A: The name must be available and must comply with the Guild Wars naming policy.
Q: I made a mistake, how do I revert back to my old name?
A: You may purchase a new Name Change, and at least 30 days after the first name change, you will be able to revert back to your previous character name if it has not been taken in the interim.