Mercenary Hero Frequently Asked Questions


Q: What are Mercenary Heroes?

A: The Mercenary Heroes feature allows you to use any level 20 character on your account as a Hero. You can purchase single Mercenary Hero Slots for any character on your account, buy the Mercenary Hero Three Pack, or buy the Mercenary Hero Complete Pack, which offers eight slots.


Q: How much do they cost?

A: A single Mercenary Hero slot costs $9.99. The Mercenary Hero Three Pack costs $19.99 for three slots. The Mercenary Hero Complete Pack costs $44.99 for eight slots. This is a one-time purchase: once owned, Mercenary Hero Slots can be applied to any character on your account.


Q: How do I buy one?

A: You can purchase Mercenary Hero Slots at the In-Game Store or the NCsoft Store. Once purchased, your item key(s) will automatically be applied to your account.

Once you have made your purchase, speak to the [Mercenary Registrar] NPC to add your eligible character as a Hero. Registrars can be found in the Great Temple of Balthazar, Lion's Arch, Kamadan, Eye of the North, and Kaineng Center.

Please note: If you make a purchase at NCsoft.com while Guild Wars is running, you must close the game and relaunch in order to activate your purchase. If you purchase from the In-Game Store, you do not have to relaunch the game.


Q: What pay methods are available?

You may use a credit card (we accept Visa, MasterCard, Discover, American Express, and JCB) or PayPal.


Q: When will I be charged for this?

A: You will be charged when you successfully confirm your purchase. You will receive an e-mail confirmation that the transaction has gone through, as well as the item serial key itself for your records.


Q: Are they only available as a download?

A: Yes, Mercenary Hero Slots are a digital purchase and are not available as a physical item.


Q: Once I’ve purchased a Mercenary Hero Slot for my account, how do I receive it?

A: To create a Mercenary Hero from one of your existing characters, follow these steps:

  1. Talk to any [Mercenary Registrar] with the level 20 character you wish to become a Mercenary Hero. These NPCs can be found in the Great Temple of Balthazar, Lion's Arch, Kamadan, Eye of the North, and Kaineng Center.
  2. Register your current character with the Mercenary Registrar.
  3. The character you registered will now be available to you as a Hero. If you have purchased multiple Mercenary Hero Slots, you can create a Hero from another character on your account by switching to the character you wish to register and talking to the [Mercenary Registrar] again.
  4. After registering your character as a Mercenary Hero, other characters on your account must talk to the [Mercenary Registrar] in order to unlock that character as a Hero.

Q: Can I play with a Mercenary Hero version of my current character?

A: Characters will not be able to use the Mercenary Hero version of themselves. You can only adventure with Mercenary Hero versions of different characters on your account.


Q: What are Mercenary Registrars?

A: [Mercenary Registrars] are special NPCs that allow you to create a Hero from eligible characters on your account. Once you have purchased Mercenary Hero slot(s) from the In-Game Store or the NCsoft Store, speak to a [Mercenary Registrar] to register your new Hero.


Q: Can I use any character on my account as a Mercenary Hero?

A: A character must be level 20 in order to be registered as a Mercenary Hero.


Q: How many Mercenary Heroes can I have on my account?

A: You can have a maximum of eight (8) Mercenary Hero Slots on an account.


Q: Can I replace the current Mercenary Hero in my slot with another character?

A: Yes, but in order to replace the current character in the Mercenary Hero slot or to free up the slot, you will have to delete the currently existing Mercenary Hero.


Q: Are Mercenary Hero Slots tradable?

A: No, you cannot trade Mercenary Hero Slots.


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