Q: What is a Makeover Pack?
A: A Makeover Pack allows players to change the appearance of a single character or multiple characters on the same account. Each Makeover Pack comes with 5 Makeover Credits. Each Makeover Credit allows you to change a character's hair style, hair color, facial features, skin color, and height.
Q: How much does it cost?
A: The Makeover Pack costs $9.99.
Q: How do I buy a Makeover Pack for my character?
A: You may purchase a Makeover Pack from the in-game store or via the NCsoft Store.
Q: What payment methods are available?
A: You may use a credit card or PayPal (via the NCsoft Store).
Q: When will I be charged for this?
A: You will be charged when you successfully confirm your purchase. You will receive an email confirmation that the transaction has gone through.
Q: Can I use this on multiple characters?
A: Yes, but they must be on the same account. If you would like to use a Makeover Credit on a character that is not on the same account, you must purchase the Makeover Pack on the account on which that character is located.
Q: How and where can I use my Makeover Credits?
A: Go in-game and travel to the Great Temple of Balthazar, located on the Battle Isles. Speak to Anatomical Engineer Llye [Stylist]. This NPC will provide details of the hair styles, facial features, skin colors, and height options available to you. Changes to the character's appearance will occur when you apply the selected alterations, and a Makeover Credit will then be deducted from the account.
Q: How will my friends and guildmates know I changed my character's appearance?
A: The change to your character's appearance will be immediate upon application. Your character will remain in your guild and on the friends list of anyone who added you. We suggest telling your friends and guildmates about your character's appearance change as soon as you can
Q: I made a mistake and chose the wrong face and/or hair. What do I do?
A: You are provided with a preview of any changes before the application. Once a change is confirmed and applied, it is permanent. You can use another Makeover Credit in your Makeover Pack to select a new appearance for your character. If you have used the last of the 5 Makeover Credits that you purchased, you will need to purchase a new Makeover Pack to update your character's appearance.